Contact
Customer Service & Ordering
Contacting CanineKidneyHealth.com is easy.
You can email us 24 hours a day at ContactUs@CanineKidneyHealth.com
We can be reached on our Toll-Free line at 1-866-610-6004
from 10am to 5pm Eastern Standard Time.
International customers please call:
1-705-835-2500
Five Leaf Pet Pharmacy Fulfillment Center
7500 Empire Drive,
Florence, KY, 41042
1-705-835-2500
To reach our Returns Dept. please dial:
1-866-610-6004 or 1-705-835-2500
10am to 5pm Mon-Fri Eastern Standard Time
Email your questions about returns to:
returns@caninekidneyhealth.com
Shipping Policy
We do our best to ship all orders placed before 3 pm EST Monday through Friday that same day. Priority is given to Overnight and 2nd Day Air shipments. FedEx Ground service delivery time to US & Canadian addresses is up to 6 business days and is determined by delivery address.
Overnight, 2nd day and Ground shipping are available on checkout for North American customers. We ship all orders within North America via FedEx or USPS as chosen on checkout.
Please note FedEx cannot deliver to P.O. Boxes. If a P.O. Box is specified on checkout we will contact you prior to shipping your order to confirm a street address for FedEx delivery.
Saturday delivery is available to most areas, please call us at 1-866-610-6004 to confirm availability, FedEx Saturday delivery surcharge is $15.00.
Shipping within the USA and Canada
(48 contiguous states):
Your order will be shipped from our Florence, Kentucky location by the FedEx or USPS service selected on checkout.
Shipping to Alaska, Hawaii or Puerto Rico:
All orders will be shipped from our Florence, Kentucky location by either FedEx Overnight, 2nd Day or Ground (Ground service can take up to 8 business days to some parts of Hawaii and Alaska) or USPS service as selected on checkout.
Shipping globally (outside the US & Canada):
Orders will be shipped from our Florence, Kentucky location by FedEx International Priority or Economy service.
USA and International Shipping Policy
We ship outside North America under the following terms:
You agree to assume all shipping costs. If the package is returned to us by your country’s customs department, we will refund the price of the products but we will not refund the cost of shipping. We will not be liable for the shipping cost in this or any other case. The shipping cost will be deducted from your refund.
Some countries have restrictions that will not allow delivery of some natural health products. We cannot be responsible for any customs restrictions or other regulations that apply in countries outside North America.
International shipments (outside of North America) may be subject to taxes, duties, or other customs fees upon delivery. As the recipient you are responsible for any such fees at the point of delivery. Please understand we do not collect or make these charges. All taxes and fees are solely up to your country’s tax authority and customs officers.
Return Policy
We accept returns on unopened, sealed items in resalable condition within 60 days from date of delivery.
Should you wish to return any items, you must contact our office for a return authorization number along with return instructions, this will allow us to ensure there will be no delay in issuing your refund.
We can give you a store credit for the purchase price of the returned items, or we can refund the purchase price to the credit card or paypal account on which your order was placed.
If you need more information on how to return or exchange products, please call our customer service department toll-free at 1-866-610-6004 or email your question to returns@caninekidneyhealth.com
After receiving your Return Authorization Number please send items to:
Five Leaf Pet Pharmacy Fulfillment Center
7500 Empire Drive
Florence, Kentucky 41042
USA
1-705-835-2500
Please note: For a refund of any item, the item must be returned in unopened resalable condition. Please ensure items are safely packed so they will not be damaged in transport. We do not issue refunds for products that are not returned or for products returned after 60 days. When returning items, please use Insured U.S. Mail tracking to ensure proper delivery of your return. Returns without a Return authorization will not be accepted. If you refuse your delivery you will be responsible for all charges associated with it’s refusal and these fees will be deducted from your refund amount.
Shipping charges are not refundable.
Please allow 5 to 10 days for refunds to be processed.
Company Information
Five Leaf Pet Pharmacy is a well-established, internationally recognized company and brand. Five Leaf Pet Pharmacy is not a fly-by-night operation trying to sell the latest fad product. It is a privately owned company that has been managed by the same owner since it’s inception, over 8 years ago. Our specialty has always been helping people restore their canine companions health and we have been serving satisfied and loyal customers in over 50 countries for over 8 years. During this time, the Canine Liver Health, Canine Heart Health and Canine Kidney Health Programs have become the number one selling natural healing programs for companion animals in the world for one reason only – they work!
Privacy Policy
No selling, renting or revealing your personal information
At CanineKidneyHealth.com we protect your privacy as if it were our own. We NEVER sell, trade, rent, or reveal your personal information to others. Contact information from all forms (including name, address, email address, payment info, etc.) is used to process and deliver orders and mail information about our company to our customers. At no time will we share any of this information with any other person or company. Any financial information our customers submit, such as credit card number and expiration date, is used only to charge the customer for products and services they are purchasing. We use a state-of-the-art order processing system that keeps credit card information on file in a secure, encrypted form. This speeds up processing of repeat orders, while keeping the information hidden from everyone except the involved financial institution and our secure gateway, Internet Secure. When placing an online order, your credit card number is not visible to order processing personnel. Same is true for telephone orders after your order is placed and processed. Your credit card number is encrypted in our secure database at all times.
No Spam
We do not use, nor do we condone the use of unsolicited bulk email. We do email our customers with order confirmations, and periodically information about product specials and follow-ups to ensure you are satisfied with your purchase. If you do not wish to receive any email from us at all, simply notify us and we will not send you any correspondence.
Our 12 year old yellow lab, Rally, was very ill out of the blue one Sunday afternoon. She was vomiting and not acting like her happy self. After my wonderful neighbor (lucky for us, our local veterinarian!) examined her, he suggested settling her stomach because you never know what labs may eat. He also told us to monitor her carefully for a day or two. On Tuesday she wasn't much better, so we took her to the vet. They took blood and discovered her kidney values were off the charts—9.7 Creatinine and 155 BUN—diagnosing her with Kidney Failure. We were shocked, devastated and beside ourselves. They kept her for three nights administering IV fluids and giving her proper medicine... Even though I was skeptical, I knew there was hope because Rally was always a very healthy, active dog... I began the program immediately and sure enough after the first cycle, Rally's Creatinine dropped to 2.8 and BUN dropped to 36. After the second round her Creatinine was 2.1 and BUN was 16!!! We were (and still are!) jubilant!!
Read More
Hi and welcome to Five Leaf Pet Pharmacy. My name is a Amanda Banting, I am a Herbalist and the founder of Five Leaf Pet Pharmacy.
We have been helping dogs with kidney, heart and liver disease live happier, healthier, longer lives for over eight years. Please read my story below to get an idea of who we are and how we can help.
Nine years ago one of my seven dogs, Tom (he was 6 years old at the time and my eldest), was diagnosed with heart disease, he was given only 6 - 12 months to live. I was devastated. My dogs are my children, so I could not accept his prognosis. I was already practicing natural healing and was very knowledgeable in the power of herbs as medicine, but my education had focused on treating humans, not canines. I, like many other dog owners, thought dogs were dogs - they were fed kibble, brought for walks, given vaccines here and there and they would live into their teens, hopefully dying in their sleep.
Since all my dogs were still young and relatively healthy up until that point, I never had to think about treating them with herbs and natural healing. Since the Vets had given me no hope for Tom and actually told me flat out ''there is no cure for heart disease'' I felt I had no choice but to take matters into my own hands...
