Shipping Policy

We do our best to ship all orders placed before 3 pm EST Monday through Friday that same day. Priority is given to Overnight and 2nd Day Air shipments. FedEx Ground service delivery time to US & Canadian addresses is up to 6 business days and is determined by delivery address.

Overnight, 2nd Day and Ground shipping are available on checkout for North American customers. We ship all orders within North America via FedEx or USPS as chosen on checkout.

Please note FedEx cannot deliver to P.O. Boxes.

Saturday delivery is available to most areas, please call us at 1-866-610-6004 to confirm availability, FedEx Saturday delivery surcharge is $19.00.

Shipping within the USA and Canada

(48 contiguous states):

Your order will be shipped from our US warehouse by the FedEx or USPS service selected on checkout.

Shipping to Alaska, Hawaii or Puerto Rico:

All orders will be shipped from our US warehouse by either FedEx Overnight, 2nd Day or Ground (Ground service can take up to 8 business days to some parts of Hawaii and Alaska) or USPS service as selected on checkout.

Shipping globally (outside the US & Canada):

Orders will be shipped from our US warehouse by FedEx International Priority or Economy service.

USA and International Shipping Policy

We ship outside North America under the following terms:

You agree to assume all shipping costs. If the package is returned to us by your country’s customs department, we will refund the price of the products but we will not refund the cost of shipping. We will not be liable for the shipping cost in this or any other case. The shipping cost will be deducted from your refund along with any return shipping fees assessed to us by the carrier.

Some countries have restrictions that will not allow the delivery of some natural health products. We cannot be responsible for any customs restrictions or other regulations that apply in countries outside North America.

International shipments (outside of North America) may be subject to taxes, duties, or other customs fees upon delivery. As the recipient, you are responsible for any such fees at the point of delivery. Please understand we do not collect or make these charges. All taxes and fees are solely up to your country’s tax authority and customs officers.

60 Day Satisfaction Guarantee – Return Policy

Our program has helped thousands of dogs, but there are instances where some dogs do not respond. We understand how deeply you want the best for your dog, and we’re here to support you every step of the way, whether our program ends up being the perfect fit or not.

At Five Leaf Pet Botanicals, your trust means everything to us.

For over two decades, we’ve walked alongside dog owners during some of the most important moments in their dogs’ lives, and we want you to feel completely safe choosing us.

That’s why every product we make is backed by our Full, No-Hassle Money-Back Guarantee.

For a full 60 days, you’re completely covered, no matter what. If you’re not completely happy for any reason, whether you don’t see the difference you hoped for or it simply isn’t the right fit, we’ll refund your purchase price (minus shipping). We’ll handle it promptly, kindly, and without making the process difficult.

How it works:

• You’re welcome to return any product, opened or unopened, within 60 days for a full refund (less shipping).

• To make sure there’s no delay in processing your refund, please obtain a return authorization number from us along with return instructions before sending anything back. It helps our warehouse quickly connect your return to your account so we can process your refund without delays.

• Refunds are issued to your original form of payment within 7–10 business days after we receive your return.

A few things that will help the process go smoothly:

We know this may already be a stressful time, and the last thing we want is to add to it. If you can, please try your best to follow the steps below, it just helps make things easier and faster for both of us, so we can get your refund to you without delay.

• All items must be returned to us within 60 days from the date of delivery.

• Please ensure items are packed safely so they won’t be damaged in transit.

• We recommend using insured U.S. Mail with tracking to ensure your return reaches us.

• Please don’t refuse a delivery. If you change your mind after your order has shipped, it’s easier (and less expensive) to accept the package and send it back to us. Carriers charge higher fees for refused deliveries, and unfortunately, those fees would need to be deducted from your refund.

Your peace of mind matters to us as much as your dog’s well-being. This is more than a guarantee, it’s our promise, from one dog-lover to another.

Company Information

Five Leaf Pet Botanicals is a well-established, internationally recognized company and brand. Five Leaf Pet Botanicals is not a fly-by-night operation trying to sell the latest fad product. It is a privately owned company that has been managed by the same owner since its inception in 2002. Our specialty has always been helping people support their canine companion’s health naturally and we have been serving satisfied and loyal customers in over 50 countries since 2002. During this time, the Canine Liver Health, Canine Heart Health and Canine Kidney Health Programs have become the number one selling natural programs for companion animals in the world for one reason only – they work!

Privacy Policy

No selling, renting or revealing your personal information

At CanineKidneyHealth.com we protect your privacy as if it were our own. We NEVER sell, trade, rent, or reveal your personal information to others. Contact information from all forms (including name, address, email address, payment info, etc.) is used to process and deliver orders and mail information about our company to our customers. At no time will we share any of this information with any other person or company. Any financial information our customers submit, such as credit card number and expiration date, is used only to charge the customer for products and services they are purchasing. We use a state-of-the-art order processing system that keeps credit card information on file in a secure, encrypted form for only 60 days. This speeds up the processing of repeat orders, while keeping the information hidden from everyone except the involved financial institution and our secure gateway. When placing an online order, your credit card number is not visible to order processing personnel. The same is true for telephone orders after your order is placed and processed. Your credit card number is encrypted in our secure database at all times.

No Spam

We do not use, nor do we condone the use of unsolicited bulk email. We do email our customers with order confirmations, and periodically information about product specials and follow-ups to ensure you are satisfied with your purchase. If you do not wish to receive any email from us at all, simply notify us and we will not send you any correspondence.